Returns & Exchanges
How can I return a purchased item?
You may exchange any product purchased from Pangina Heals Merch by following the instructions below. This department operates Monday through Friday, 9 a.m. to 5 p.m. CST. All emails will be answered within 24 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.
- We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis.
- We do not accept any returns or exchanges on sales items.
- We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
In the event you need to return a product, this must be completed within 30 days of your order date.
Please include a note in your return package with the following necessary information:
- Items you want exchanged or refunded
- Address to send shipment back to in the case of an exchange, if different then original shipping address
- Your order number (Example: #1001).
- If possible, also include the original packing slip, which serves as your receipt.
You can mail your returns to:
Flagship Apparel c/o Pangina Heals Merch
2415 W 19th St
Chicago, IL 60608
Once your return shipment reaches our facility, our team will contact you to confirm the return or exchange. If a return is requested, we will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 1-2 business days. At any time during that process our customer service team will be there to help answer questions.
For faster processing, updating refund information, or any other inquiry not listed here, please email firstname.lastname@example.org